Customers are responsible for return shipping costs.
Return & Exchange Policy
For all tailored or custom made items
If you’re not 100% satisfied with your order, you may return it for store credit or exchange (within 7 days).
For all non tailored or custom made items
If you’re not 100% satisfied with your order, you may return it for store credit (within 7 days).
RETURN & EXCHANGE POLICY TERMS
Non made to order products must be returned within 7 days of when they were purchased to qualify for a full refund.
All Tailor made products must be returned within 7 days of when they were purchased to qualify for store credit or a exchange.
Any products must be unworn, unwashed and unaltered in order to be returned for a refund or store credit.
Refunds can only be issued to the original payment method.
Processing time for refunds, store credit, and exchanges is 30-90 business days.
CHATEAU DE LION is not liable for returns that are lost or damaged in transit. Customers should keep record of tracking information to minimize confusion.
Exchanges and remakes are all subject to stock and fabric availability.
Gift items can be exchanged or returned for store credit by the recipient with proof of purchase.
Refunds for gifted items can only be issued to the original purchaser’s form of payment.
Our return policy is not a warranty. Products with extensive wear may not be accepted as returns.
Customers deemed to be abusing our return policy may be restricted from making additional purchases. RITUAL reserves the right to refuse to do business with any customer for any reason.
SPECIAL NOTES FOR CUSTOMERS OUTSIDE THE US, CANADA & EU
The following terms specifically apply to customers in the following countries: Argentina, Australia, Brazil, China, Hong Kong, Japan, New Zealand, Norway, Philippines, Singapore, Switzerland, and Taiwan.
Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
Complimentary outbound shipping is provided for items returned for exchange and alterations for customers located outside of the US, Canada and EU, however, the customer is still responsible for any incurred customs fees or taxes.
⋄ M A D E TO O R D E R ⋄
CHATEAU DE LION Pieces are individually made to order, and will be shipped within 2 weeks of confirmation. We are able to custom tailor any piece based on your precise measurements for an additional 25% customization fee including any color selection or size selection or other minor adjustments. All orders can be Rushed for a additional 25% fee and Rush shipping . Please contact us for special requests or instructions.
⋄ S H I P P I N G ⋄
CHATEAU DE LION does not cover VAT once shipped we will send you tracking , RITUAL is not Responsible for lost or stolen items, although we will work to help recover any item to the best of our capacity. Local and country tax may apply.
⋄ E X C H A N G E S ⋄
If your piece has any manufacturing issues, we will accept the piece for an exchange or a store credit if you contact us within 7 days of your receipt.
For sizing issues, we will exchange for a different size or a store credit, as long as you notify us by filling out our contact form within 7 days of original receipt of the piece. The item must be in perfect unused condition, with no signs of damage or wear.
⋄ ⋄ ⋄
There is no charge to exchange items for a different size, as long as the issue is brought to our attention within 7 days of receipt. Additional sizes not in stock may take longer to replace. All size exchanges made within 7 days of receiving your piece can be exchanged for free.
If you wish to exchange your item for credit towards another piece, you are able to do so within 7 days of delivery of your piece, as long as it has not been worn or damaged in any way. Your new exchange piece will begin production upon receipt of the returned piece, and any difference in price will be due prior to beginning.