Return Policy

RETURN & EXCHANGE POLICY TERMS

Products must be returned within 14 days of when they were purchased to qualify for store credit or an exchange. 

Any products must be unworn, unwashed and unaltered in order to be returned for a store credit or an exchange. 

Processing time for  store credit, and exchanges is 7 business days.

CHATEAU DE LION is not liable for returns that are lost or damaged in transit. Customers should keep record of tracking information to minimize confusion.

Exchanges an are all subject to stock and fabric availability.

Gift items can be exchanged or returned for store credit by the recipient with proof of purchase.

Our return policy is not a warranty. Products with extensive wear may not be accepted as returns.

Customers deemed to be abusing our return policy may be restricted from making additional purchases. Chateau De Lion reserves the right to refuse to do business with any customer for any reason.

SPECIAL NOTES FOR CUSTOMERS OUTSIDE THE US, CANADA & EU

The following terms specifically apply to customers in the following countries: Argentina, Australia, Brazil, China, Hong Kong, Japan, New Zealand, Norway, Philippines, Singapore, Switzerland, and Taiwan.

Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.

 

⋄ M A D E TO O R D E R ⋄

 

CHATEAU DE LION

Some Pieces are individually made to order, and will be shipped within 2 weeks of confirmation. All orders can be Rushed for a additional 25% fee and Rush shipping . Please contact us for special requests or instructions.

 

⋄ S H I P P I N G ⋄

 

CHATEAU DE LION does not cover VAT once shipped we will send you tracking , CHATEAU DE LION is not Responsible for lost or stolen items, although we will work to help recover any item to the best of our capacity. Local and country tax may apply.

 

⋄ E X C H A N G E S ⋄

 

If your piece has any manufacturing issues, we will accept the piece for an exchange or a store credit if you contact us within 7 days of your receipt.

 

For sizing issues, we will exchange for a different size or a store credit, as long as you notify us by filling out our contact form within 7 days of original receipt of the piece. The item must be in perfect unused condition, with no signs of damage or wear.

 

⋄ ⋄ ⋄

 

There is no charge to exchange items for a different size, as long as the issue is brought to our attention within 7 days of receipt. Additional sizes not in stock may take longer to replace. All size exchanges made within 7 days of receiving your piece can be exchanged for free. 

 

If you wish to exchange your item for credit towards another piece, you are able to do so within 7 days of delivery of your piece, as long as it has not been worn or damaged in any way. Your new exchange piece will begin production upon receipt of the returned piece, and any difference in price will be due prior to finalizing the exchange.